Refund policy
1. Delivery Issues Due to Incorrect Address
If an order is returned to us due to an incorrect or incomplete delivery address provided by the customer, or if the delivery is refused or not collected:
- Redelivery: We can resend the product to the correct address upon request. Additional delivery charges will apply.
- Refund: Alternatively, a refund for the product (excluding delivery costs) can be issued, provided the item is returned to us in resalable condition. Any extra charges incurred, including redelivery fees, are the responsibility of the customer.
Please Note: If the order is not returned to us, we cannot offer a refund or redelivery. Walshe’s is not responsible for failed deliveries due to incorrect or incomplete addresses. Once an order is placed, we are unable to amend the delivery address.
2. Incorrect or Missing Items
If you receive the wrong product (e.g., incorrect flavour or size) or if an item is missing from your order:
- Do Not Open: Please do not open or break the seal of the incorrect item.
- Report Within 7 Days: Contact us at hello@walshes.ie within 7 calendar days of receiving the item, including details of the issue.
- Opened Items: We cannot accept opened items for return or refund due to food safety standards.
- Missing Items: If something is missing from your order, please get in touch right away. We may request a photo of the packaging to assist in our investigation.
3. Damaged Items in Transit
If your order arrives damaged:
- Report Within 2 Working Days: Email us at hello@walshes.ie with clear images of the outer and inner packaging, as well as the damaged product(s).
- Return: Items must be returned in their original packaging with all included materials and documentation.
Once we’ve received and inspected the item, we’ll issue a replacement or a refund (excluding shipping costs).
4. Faulty Items on Arrival
If your item is faulty upon delivery:
- Report Within 4 Calendar Days: Let us know via hello@walshes.ie.
- Return: Send the product back in its original packaging with all accessories and documentation.
Upon confirmation of the fault, we’ll issue a full refund or a replacement (excluding original shipping charges).
Note: Return shipping costs are the buyer’s responsibility unless the product is proven to be faulty.
5. Change of Mind
If you’ve simply changed your mind:
- Eligibility: We can only accept returns for items that are unused, unopened, and in their original condition.
- Notify Us Within 7 Days: Email hello@walshes.ie within 7 days of receiving your order.
- Return at Your Cost: You must return the item(s) within 7 days of notification at your own expense. Once received and inspected, we’ll refund the product value (excluding original shipping and handling).
Note: Due to health and safety regulations, we cannot accept returns for opened items or items not in a resalable condition.
6. Discrepancies & Timeframes
All order issues (damaged, missing, incorrect, faulty) must be reported within the timeframes listed above. If reported outside of these windows, we may not be able to resolve the issue.
7. Fraudulent Transactions
Any suspected fraudulent activity will be reported to the relevant authorities and investigated accordingly.
8. Storage Responsibility
Once delivery has been made, it is the recipient’s responsibility to ensure that products are stored under appropriate conditions and consumed before their expiry date. Walshe’s is not liable for spoilage due to improper storage or delayed collection.
9. Contact Us
For any returns, queries, or issues with your order, please contact our Customer Service team at:
We’re here to help and will do our best to resolve your issue promptly.
